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Privacy Policy

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Your Privacy Matters to Us

What is Fair Fix Garage Doors' privacy policy?

Fair Fix Garage Doors ("we," "us," "our") collects only essential information to provide garage door services—your name, phone, email, and service address. We never sell your data. California residents have CCPA rights to access, delete, or opt-out. Effective January 5, 2026.

This policy governs all Fair Fix Garage Doors operations across Utah, including Salt Lake County, Utah County, and statewide service areas.

Fair Fix Garage Doors ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fairfixgaragedoors.com, call our phone number (385) 484-8951, or use our services.

Last Updated: January 5, 2026
Effective Date: January 5, 2026

1. Information We Collect

1.1 Personal Information You Provide

When you request service, contact us, or use our website, we may collect:

  • Contact Information: Name, email address, phone number, service address
  • Service Details: Description of garage door issue, preferred appointment times, property type
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Employment Information: Resume, references, work history (if applying for a job)
  • Communications: Messages you send us via contact forms, email, or phone

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, referring website, click patterns
  • Location Data: General geographic location based on IP address (not precise GPS location)
  • Cookies: Small data files stored on your device (see Section 4 for details)

1.3 Information from Third Parties

We may receive information from:

  • Marketing Partners: If you find us through Google Ads, Facebook, or Yelp
  • Public Sources: Property records (to verify service address)
  • Service Providers: Analytics tools like Google Analytics

2. How We Use Your Information

We use your information to:

  • Provide Services: Schedule appointments, dispatch technicians, perform repairs, send service confirmations
  • Process Payments: Charge for services, issue invoices, handle billing inquiries
  • Communicate: Respond to inquiries, send appointment reminders, provide estimates
  • Improve Our Business: Analyze website usage, optimize marketing, train staff
  • Marketing: Send promotional emails (with your consent), display targeted ads
  • Legal Compliance: Maintain records, respond to legal requests, enforce our terms
  • Safety: Verify technician credentials, ensure customer safety

3. How We Share Your Information

We do NOT sell your personal information. We only share your information in these limited circumstances:

3.1 Service Providers

We share information with trusted third parties who help us operate our business:

  • Payment Processors: Stripe, Square (to process credit card transactions)
  • Scheduling Software: Appointment booking platforms
  • Email Services: Mailchimp, SendGrid (to send service confirmations and newsletters)
  • Analytics: Google Analytics (to understand website traffic)
  • Phone Services: CallRail (to track marketing effectiveness)

3.2 Business Transfers

If Fair Fix Garage Doors is acquired or merges with another company, your information may be transferred to the new owner.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or to:

  • Comply with legal process (subpoena, warrant)
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect safety of customers or employees

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., remembering your consent preferences)
  • Analytics Cookies: Google Analytics tracks how visitors use our site
  • Marketing Cookies: Facebook Pixel, Google Ads tracking for retargeting ads
  • Preference Cookies: Remember your settings (e.g., location)

How to Control Cookies: Most browsers allow you to refuse cookies. Visit AboutCookies.org for instructions. Note: Disabling cookies may limit website functionality.

For details, see our Cookie Policy.

5. Your Privacy Rights (Including CCPA)

California Residents (CCPA Rights)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

  • Right to Know: Request what personal information we collected about you in the past 12 months
  • Right to Delete: Request deletion of your personal information (with certain exceptions)
  • Right to Opt-Out: We do NOT sell your personal information, so this doesn't apply
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

How to Exercise Your Rights:

To submit a privacy request, contact us:

We will respond to verifiable requests within 45 days. We may ask for additional information to verify your identity before processing your request.

Other Privacy Rights:

  • Email Opt-Out: Unsubscribe from marketing emails via the link in any email or contact us
  • Access/Correction: Request to review or update your information
  • Data Portability: Request a copy of your data in a portable format

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse:

  • Encryption: SSL/TLS encryption for data transmitted between your browser and our website
  • Secure Payment Processing: PCI-DSS compliant payment processors (we do not store full credit card numbers)
  • Access Controls: Only authorized employees can access personal information
  • Regular Audits: We review security practices regularly

Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials (if applicable) confidential.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services (e.g., warranty support, service history)
  • Comply with legal obligations (e.g., tax records for 7 years)
  • Resolve disputes and enforce agreements

Typical Retention Periods:

  • Service Records: 5 years (for warranty claims and safety recalls)
  • Payment Records: 7 years (tax compliance)
  • Marketing Contacts: Until you unsubscribe or request deletion
  • Website Analytics: 26 months (Google Analytics default)

After the retention period expires, we securely delete or anonymize your information.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Yelp, Facebook, Google Maps, manufacturer websites). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

Examples of third-party links:

  • Social media platforms (Facebook, Instagram, Yelp)
  • Garage door manufacturer websites
  • Payment processors (Stripe, Square)
  • Review platforms

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at frank@fairfixgaragedoors.com, and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date.

Material Changes: If we make significant changes that reduce your privacy rights, we will notify you via:

  • Email notification (if you provided your email)
  • Prominent notice on our website homepage

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Fair Fix Garage Doors

Privacy Officer

Cedar Hollow Blvd, Lehi, UT 84043

(385) 484-8951

frank@fairfixgaragedoors.com

fairfixgaragedoors.com

For Privacy Rights Requests (CCPA): Please include "Privacy Rights Request" in the subject line and provide:

  • Your full name
  • Email address and/or phone number used with our service
  • Specific request (e.g., "Please delete my personal information")
  • Proof of identity (we may ask for verification)

We will respond to verifiable requests within 45 days as required by CCPA.

Privacy Policy Summary

  • We collect only essential information to provide garage door services
  • We do NOT sell your personal information
  • California residents have CCPA rights (access, delete, opt-out)
  • You can opt-out of marketing emails anytime
  • We use industry-standard security measures
  • Contact us at (385) 484-8951 or frank@fairfixgaragedoors.com with questions
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